Terms & conditions

If you can't attend, please call as soon as possible. We need at least 48 hours' notice to cancel or reschedule; without it, the treatment may be lost from your package or the deposit kept.

Late arrival may mean a shorter treatment or a missed appointment. If we ever need to move your appointment at short notice, we'll contact you as early as we can.

Courses are paid in full before the first treatment and must be used within 12 months of purchase; unused sessions after 12 months are forfeited. Cancellations must be made by phone, not by email, social media or the website.

Package refunds are given for medical reasons only, calculated by deducting the full list price of treatments already given and any missed-appointment fees, plus bank charges. Instalment charges are not refunded.

If you become pregnant you can pause your course until after pregnancy (and breastfeeding). No refunds are given in this case.

A non-refundable £20 booking fee applies to treatments longer than one hour and is deducted from the treatment price. Without 48 hours' notice of cancellation by phone, the fee is kept.

An enquiry sent through this website is a request, not a confirmed booking. Your appointment is confirmed only when Gwen contacts you. Prices shown are a guide and confirmed at consultation.

We always assess whether a treatment is suitable and likely to succeed before carrying it out, and will explain if it isn't. You must give us all relevant medical details before each treatment.

Some treatments are not suitable during pregnancy or breastfeeding. New clients need a consultation first. Anyone found unsuitable receives a full refund for a package. We are not liable for harm resulting from undisclosed medical information.

Only one offer can be used per service; offers on separate services can be combined.

We aim to treat every client fairly. If you have a concern about your treatment, contact us directly. Treatment-related concerns may involve a further consultation, and we aim to respond fully within 10 working days.